All items must be returned or exchanged in a new, unused and unworn condition in original, unopened packaging with all tags attached. If we sent out an incorrect item or size, we will replace the item at no cost to you - shipping included.
- You have 90 days to return items for an exchange.
- Continental US and APO/FPO/DPO addresses. If you ordered the incorrect item or size, we will process an exchange. Contact us about the exchange, ship us the item (at your expense) and we'll pick up the tab to ship the correct item out to you. There is a limit of 1 free exchange shipment from us to you. For the 2nd and subsequent exchange shipments, all shipping must be paid for by the customer. There is no restocking fee for exchanges.
- For Exchanges in Hawaii, Alaska and Puerto Rico: Due to the high cost of shipping, the customer will be charged the rate to reship the correct item or size.
- You have 30 days to request a return authorization for a refund.
- Due to an increase in processing cost, we have to maintain our ability to offer competitive pricing. In the past we have fully refunded all items returned. Due to the increase in costs, we will have to implement a 15 percent restocking fee for all items that are returned for a refund. Customer must pay for shipping back to our warehouse. To avoid a restocking fee, choose to exchange an item. There is no restocking fee for exchanged items.
- Orders with Free Shipping: We will gladly process your return and refund. However, if you receive Free Shipping on the original order - you must return the item to us via the shipping method of your choosing. We will refund the amount of the order minus a charge for the original shipping to you.
Custom items cannot be returned or exchanged - these items are custom made to order. Examples: MOLLE Lid Organizers
All closeout item sales are final and cannot be returned or exchanged.
CBRNE & First Aid Products
CBRNE and First Aid products cannot be returned or exchanged once the kit is opened - we cannot guarantee that the contents remain effective/sterile for future customers.
Defects and Damage
Defective or damaged items will be exchanged or replaced promptly. Call us at 877-363-2626 immediately upon receipt.
Soft gear may have slight blemishes as part of the manufacturing process - this is not considered a defect and is not considered out of uniform compliance. Blemishes do not affect the performance, wear, durability of an item. We cannot accept returns and exchanges for these reasons.
Normal wear and tear, damage caused by accident or use, improper care, negligence or the natural breakdown of colors and materials over time is not considered a manufacturer defect.
- While all of our manufacturers make quality products, sometimes they do make mistakes. If your item is defective, please do not send the item directly to the manufacturer unless otherwise directed - you should contact our staff at 877-363-2626 first.
- Once we receive your item back in our warehouse, we and the manufacturer will evaluate the item in question. If the manufacturer and US Patriot determine the item is not defective, we will have to charge the customer for the original shipping (if Free Shipping was taken), the cost of the return shipping to our warehouse and the cost to ship the gear back to you.
- For items we deem to be defective, EOD Gear and the manufacturer will replace the item with the exact same model and size. Changes in model, manufacturer, size or color will not be allowed.
How to Return or Exchange an Item
- Email us at firstname.lastname@example.org or call 877-363-2626
- Have your order number handy for faster service.
- Please share with us the details of the reason for Return or Exchange.
- Obtain an RMA number from our team.
- Make sure you put the RMA # clearly on the outside of the return shipment - otherwise our warehouse may refuse the shipment as unrecognized.
- Items must be received within 14 days after receipt of the RMA and shipping label. Allow for the shipping transit time from you to us.
- Please allow 5-7 business days for the refund to be processed.
- Exchanges will be shipped in 24-48 hours of receipt of your original item at our warehouse.
- You will receive an email confirmation once your new item has shipped or your refund was issued.
- EOD Gear is not liable for packages that customers are returning. We encourage customers to obtain tracking information when returning items to us.